Partswake (“we”, “us”, or “our”) is committed to protecting the privacy and security of the data you share with us. This Privacy Policy (“Policy”) explains how we collect, use, store, and protect information when you access or use our services.

By engaging with Partswake—whether through registration, sourcing, release activities, or general inquiry—you consent to the practices outlined in this Policy, in accordance with applicable privacy laws.

1. Our Commitment to Privacy

At Partswake, privacy is more than a regulatory requirement—it is an operational principle embedded in how we design systems, process data, and interact with users. In a digitized supply chain environment, data is as critical as physical inventory. We recognize that the trust you place in us extends beyond transactions to the stewardship of information.

Our vision of “Wake” signifies purposeful activation—and this applies equally to how we treat data. Nothing is gathered without reason, nothing is stored without necessity, and nothing is shared without clarity. We do not use data for advertising, profiling, or any purpose outside the scope of the services you initiate.

2. Scope of This Policy

This Policy applies to all visitors, users, and registered business entities accessing Partswake services via our digital interface or authorized integrations. It covers:

• Information you voluntarily provide (e.g., registration data, contact forms, quote submissions);
• Information automatically collected through system interaction (e.g., login metadata, IP addresses);
• Information shared during support communications or contractual engagement.

This Policy does not apply to third-party websites or services that may be linked from Partswake. We recommend reviewing the privacy policies of those services separately.

We reserve the right to amend this Policy to reflect changes in legal obligations, technologies, or business processes. All updates will be posted publicly, and the latest version will govern future use.

3. Information We Collect

We follow the principle of data minimization. The categories of information we collect include:

a) Account and Identity Data

• Legal entity name and country of incorporation
• Business contact details (email, phone, department)
• Names and roles of authorized representatives

b) Operational and Transactional Data

• Part numbers, technical specifications, categories
• Submission timestamps, RFQ responses, sourcing or disposition intentions
• Status updates (e.g., in-process, fulfilled, withdrawn)

c) Technical and Diagnostic Data

• IP addresses, user agent data, access location
• Browser type, OS, device ID (where applicable)
• Login history, usage trends, error logs

d) Communication and Preferences

• Email correspondence and chat transcripts (support only)
• Marketing communication opt-in status
• User feedback, issue reports, and request history

We do not knowingly collect personal identifiers such as national ID numbers, biometric data, or any unnecessary personal financial records.

4. How We Use Your Information

Each category of data is processed for a clearly defined purpose and within a lawful basis. These include:

• Authenticating access and maintaining secure user sessions
• Processing part sourcing or release instructions initiated by users
• Enabling quote requests, counteroffers, confirmations, and documentation
• Ensuring compliance with trade, export, and component integrity regulations
• Analyzing system performance and enhancing user experience through anonymized, aggregated data
• Responding to user inquiries, system alerts, or error reports
• Preventing abuse, misuse, or fraudulent activity on the system

We do not use personal or business data to develop behavioral profiles or to target advertising. All analytics are performed without identifying individual accounts unless explicitly required for operational troubleshooting.

5. Confidentiality and Third-Party Access

Partswake upholds strict access controls and non-disclosure standards across all data flows. We do not publicly disclose or resell any of the following: organization activity logs or sourcing history; transactional identifiers or pricing behavior; usage frequency, peak times, or market activity signals.

Third-party access is limited to infrastructure providers (e.g., cloud hosting, CDN, encryption tools); service integrators under signed DPAs (data processing agreements); and legal or governmental authorities with valid regulatory requests. Every vendor undergoes review for technical safeguards, jurisdictional risk, and data protection standards before onboarding.

6. Data Storage and Security

Data is stored securely using layered defenses: encrypted transit (TLS 1.2+) and at-rest protection; segmented storage by user account and region, where applicable; and automated access logging, anomaly detection, and geo-fencing alerts. We implement regular vulnerability scans, penetration testing, and code audits. User passwords are hashed using salted cryptographic functions. Account misuse or credential compromise results in mandatory reset and user verification workflows.

Data retention is determined by transactional continuity requirements, statutory or legal recordkeeping obligations, and expiration of user contracts or account inactivity periods. Where feasible, data is anonymized once operational use ceases.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance the security, usability, and performance of our platform. These technologies are small data files stored on your device when you visit our site. They help us authenticate sessions, prevent automated abuse (such as spam or bots), remember your login state or language preference, and analyze aggregate usage patterns to improve site functionality.

Types of cookies used on our platform may include:

- Strictly Necessary Cookies – These enable core features such as secure login, session maintenance, and form submissions.

- Functional Cookies– These remember user preferences such as interface language or region selection.

- Analytics Cookies – These help us understand user interaction with our website, such as page visit frequency or site navigation flow. We use this information in an aggregated and anonymized form.

We do not use cookies for interest-based advertising, social media tracking, or cross-site behavioral profiling.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of some features, such as inventory submission, quote requests, or login persistence.

8. Your Rights and Choices

Subject to jurisdiction, you may have the right to request access to the data we hold about you; request corrections or updates to inaccurate records; request deletion of data no longer required; restrict or object to specific processing activities; withdraw consent previously provided (where applicable); and receive a portable copy of your data.

To exercise these rights, contact us at info@partswake.com. We will respond within the legally required timeframes and may request additional verification where necessary.

9. International Transfers

Where data is processed outside your country of residence, we ensure safeguards such as EU Standard Contractual Clauses (SCCs); processor Binding Corporate Rules (BCRs); and adequacy decisions from relevant regulators. Our cloud infrastructure partners are contractually obligated to meet the same data protection standards regardless of geography.

10. Contact

If you have any questions, requests, or concerns regarding this Policy, please contact: Email: info@partswake.com

Closing Note: Wake as a Principle

At Partswake, we believe that flow begins with trust. Your data deserves the same clarity, traceability, and protection as your components. Wake is not just a concept for parts—it’s a commitment to integrity in motion. This Privacy Policy affirms our role not just as a technology provider, but as a responsible data steward in the global supply chain.